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  6. Resident Help

  1. Home

  2. Live

    1. About Lancaster
      1. Boards and Commissions
      2. Budget
      3. Demographics
        1. Employers
        2. General Information
    2. Report A Concern
    3. Business Overview
    4. City Maps
    5. Community Relations
      1. Special Events
    6. Departments & Offices
    7. Do You Know Where to Call?
    8. Facilities
    9. Goals & Objectives
    10. Lancaster Power Switch
    11. Library Services
    12. Neighborhood Associations
    13. New Resident Resources
      1. Government
      2. Neighborhood Associations
      3. Setting Up Utility Services
    14. Parks
    15. Recreation Center
    16. Resident Help
    17. Resident Resources
      1. Lancaster Mobile Assessment Response Team
      2. Combat "Holiday Blues"
      3. E-Waste Recycling Facts
      4. Fats, Oil, & Grease Clog the Sewer
      5. Green Guide to Yard Care
      6. Know Before You Grow
      7. Lancaster Power Switch
      8. Let's Tackle Kitchen Grease
      9. Mosquito Control
      10. Plug Into Electronic Recycling
      11. Real Time Air Quality Conditions
      12. Recycling Tips
      13. Trees & Power Lines
      14. Water Conservation Tips
    18. Senior Life Center
    19. Solid Waste Services
      1. Bulk Trash Collection
      2. Collection Information
      3. Order Additional Carts
      4. Recycle Coach
      5. Recycling Information
      6. Regular Trash Collection
      7. Report Missed Service Online
      8. Simple Recycling
      9. Special Assistance
      10. Trash Off
      11. Litter is Bitter!
    20. West Nile Virus Prevention
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  3. Work

    1. Bid Opportunities
    2. Building Permits & Inspections
    3. City Maps
    4. Do Business in Lancaster
    5. Do Business with the City
    6. Employment Opportunities
    7. Online Auction
    8. Working for the City
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  4. Visit

    1. Attractions
      1. Country View Golf Course
      2. Visitors Center and State Auxiliary Museum
    2. Events
    3. Facility Location Map
    4. History of the City
    5. Lancaster Regional Airport
    6. News
    7. Parks & Facilities
    8. Photo Gallery
    9. Places to Eat
    10. Places to Stay
    11. Weather
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  5. Government

    1. Boards & Commissions
      1. Airport Advisory Board
      2. Animal Shelter Advisory Committee
      3. Capital Improvement Advisory Committee
      4. Civil Service Commission
      5. Economic Development Corporation
      6. Historic Landmark Preservation Committee
      7. Library Advisory Board
      8. Museum Advisory Board
      9. Parks & Recreation Advisory Board
      10. Planning & Zoning Commission
      11. Property Standards & Appeals Board
      12. Recreational Development Corporation
      13. Youth Advisory Committee
      14. Zoning Board of Adjustments
    2. Agendas and Minutes
      1. Past City Council Agendas & Minutes
      2. Watch Meetings
    3. City Council
      1. State of the City Address
        1. 2021 State of the City Address
        2. 2023 State of The City Address
      2. Agendas & Minutes
      3. Boards & Commissions
      4. City Charter
      5. City Council Rules and Procedures
      6. Goals & Objectives
        1. Goals & Objectives (Download)
      7. Map My Member
      8. Members
    4. Departments
      1. Airport
        1. Airport Information
        2. Events
        3. Fuel
        4. Links
        5. Location
        6. Photo Gallery
        7. Services
        8. Tenant Information
      2. City Manager's Office
        1. Assistant City Manager
        2. Budget
          1. Approved Budgets
          2. Upcoming Meetings
          3. Senate Bill 2
          4. FY 2021 - 2022 Virtual Budget Town Hall Presentation
        3. City Manager
          1. Life, Well Run
          2. Welcome to Lancaster!
        4. Community Relations Division
          1. Civic Leadership Academy
          2. Citizen Public Safety Academy
          3. COVID-19
            1. Business Resources
            2. CDC Updates
            3. Dallas County Health
            4. Global Map
            5. Texas Department of Health
            6. Texas Map
          4. Government Services
          5. Health and Fitness Advisory Committee
          6. Inclement Weather Info
          7. Mobile App Download
          8. Neighborhood Associations
            1. Current Neighborhood Associations
            2. How to Form a Neighborhood Association
            3. Maps
            4. Neighborhood Association Toolbox
              1. Financial Tips and Tools
              2. Incorporation and Nonprofit Status
              3. Leadership Quotes, Tips, and Anecdotes
              4. Neighborhood Activities and Teamwork
              5. Neighborhood Resources
              6. Recognizing Accomplishments
              7. Working with Diversity
            5. Public Improvement District Agendas
            6. Public Improvement Districts Brochure
            7. Public Improvement District (PID) Info
              1. Public Improvement District (PID) Policy
          9. News Releases
          10. Publications
          11. Public Information
          12. Real Estate
          13. Social Media
          14. Special Events
            1. Annual Special Events
              1. Eggstravaganza & Arbor Day Celebration Event
              2. Christmas Parade & Festival
                1. Online Parade Packet (Download to Desktop)
              3. July 4th Celebration
                1. Fireworks
                2. Pet Safety
              4. Dr. Martin Luther King, Jr. Event
              5. National Day of Prayer
              6. National Night Out
              7. Relay For Life
              8. Trash Off Event
              9. Family Valentines Day Dance
            2. Special Event Volunteer Form
          15. Trash & Recycling
            1. Bulk Trash Collection
            2. Collection Information
            3. Order Additional Carts
            4. Recycle Coach
            5. Recycling Information
              1. Basics
              2. E-Waste Recycling Facts
              3. FAQs
              4. Recycling Collection
              5. Recycling Tips!
            6. Regular Trash Collection
            7. Report Missed Service Online
            8. Simple Recycling
            9. Special Assistance
            10. Trash Off
            11. Litter is Bitter!
        5. Deputy City Manager
        6. Purchasing
        7. Report a Problem
        8. Staff Directory
      3. City Secretary
        1. Alcoholic Beverage Permits
        2. Birth Certificates
        3. Boards & Commission
        4. Code of Ordinances
        5. Conflicts Disclosure Form
        6. Death Certificates
        7. Marriage Licenses
        8. Master Fee Schedule
        9. Notice Regarding Public Participation
        10. Open Records Request
        11. City Council Minutes
      4. Community Services
      5. Country View Golf Course
      6. Development Services
        1. Building Permits & Inspections
          1. Adopted Ordinances
          2. Application, Registration and Compliance Forms
          3. Construction Project Information Handouts
          4. FAQs
          5. Online Permit and Inspection Portal
          6. Rental Registration Program
          7. Staff Directory
        2. Engineering
          1. Benchmarks
          2. Development Review Committee
          3. Engineering Resources
          4. Erosion Control Information
          5. Manuals
          6. Right of Way Management & Permits
          7. Staff Directory
          8. Stormwater Utility Fee
        3. Garage Sales
        4. Planning
          1. Applications & Checklists
          2. Boards & Commissions
          3. Comprehensive Plan
            1. 2016 Comprehensive Plan
            2. Key Maps
            3. Overlay Districts
            4. Update Process
          4. Historic District Regulations
          5. Lancaster Development Code
          6. Lancaster Market
          7. Long-Range Planning
          8. Master Plans
          9. Tree Preservation
          10. Zoning
        5. Public Food & Health Safety
          1. Resources
        6. Rental Registration
        7. Short Term Rental Registration
        8. Staff Directory
        9. West Nile Virus
          1. West Nile Virus Prevention Information
      7. Economic Development
        1. Common Contacts
        2. Community Profile
        3. Resources and Links
        4. Workforce
      8. Emergency Management
        1. Emergency Communications
          1. Calling 911
          2. After Hours
          3. Dispatch
          4. Non-emergency
        2. Emergency Operation Center
          1. C.E.R.T.
          2. Code RED
          3. Hazardous Materials
          4. Infectious Disease
          5. Severe Weather
          6. Tornadoes
        3. Emergency Preparedness
        4. Warning Sirens
      9. Equipment Services & City Facilities
      10. Finance
        1. Accounts Payable
          1. Check Registers
        2. Bond Review Board
        3. Current & Past Budgets
        4. Financial Policy
        5. Official Statements
        6. Purchasing
        7. Taxes
          1. Pay Taxes
        8. Transparency
        9. Vendor Registration
      11. Fire
        1. A Message from the Fire Chief
        2. CERT
        3. Citizens Public Safety Academy
        4. CodeRED Emergency Notifications
          1. CodeRED Sign Up Now
          2. KnoWhat2Do
        5. EMS & Ambulance Billing
        6. Emergency Preparedness
        7. FAQs
        8. Fire Marshal's Office
        9. Fire Safety
        10. Hazard Mitigation Action Plan
        11. Junior Fire Chiefs Academy
        12. Photos
        13. Public Resources
          1. Preventing Heart Disease
            1. American Heart Association
            2. Breaking Up With Sodium
            3. Don't Die of Doubt Campaign Website
            4. Don't Die of Doubt Campaign Partnership
            5. Know the Signs
        14. Recruiting
        15. Staff Directory
        16. Stations
      12. Human Resources
        1. ADP Workforce Now
        2. Civil Service
          1. Civil Service Testing
          2. Firefighter Requirements
          3. Police Officer Requirements
            1. Police Officer Physical Fitness
            2. Police Officer Qualifications
            3. Police Officer Benefits
        3. Employee Benefits
        4. Employee BRAG
        5. How to Apply
        6. Job Opportunities
        7. Videos
      13. Library
        1. About the Library
        2. Circulation Services
        3. Community Resources
        4. Digital Resources
        5. Reading List
        6. Veterans
        7. 2023 Summer Reading Program
      14. Mapping
        1. Downloadable PDF Maps
        2. Interactive Maps
      15. Municipal Court
        1. City Marshal
        2. Court Parking Map
        3. Eligibility for Driver Safety Course
        4. FAQs
        5. Jail Information
        6. Jury Service
        7. Juvenile Information
        8. Local Rules and Standing Orders
        9. Make a Payment
        10. Online Forms
        11. Pay Citation Online
        12. Pleas
        13. Request Public Records
        14. Rules of Decorum
        15. School Bus Stop Arm Camera Violations
        16. Staff Directory
        17. Trial Procedures
          1. Representing Yourself in Court
        18. Warrants
      16. Neighborhood Services
        1. Animal Services
          1. Adopt-A-Pet
          2. Animal Bites
          3. Animal Traps
          4. Animals at Large
          5. Extermination of Bee Hives
          6. Impoundment Fees
          7. Lost or Found Animals
          8. Low-Cost Vet Services
          9. Nuisance Wildlife
          10. Pet Safety Tips
          11. Pet Surrender & Deceased Pets
          12. Sassy's Adventures in Lancaster
          13. Staff Directory
          14. Vaccination Requirements
        2. Code Compliance
          1. Best Yard Award
            1. Best Yard Award Winner
          2. Bulk Trash
          3. Code Compliance Districts Map
          4. Common Code Violations
          5. FAQs
          6. Lancaster Eyes & Ears Program
          7. Notice of Violation
          8. Ordinances
          9. Report a Code Violation
          10. Staff Directory
        3. Sanitation
      17. Parks and Recreation
        1. Activities
          1. Camps
          2. Classes
            1. Fitness Classes
            2. Outdoor / Nature Programs
            3. Youth Classes
          3. Events
        2. Aquatics
          1. Aquatic Classes
          2. Pool Party Rentals
          3. Pool Rules
        3. Athletics
          1. Adult Sports
            1. Basketball
            2. Football
            3. Soccer
            4. Volleyball
          2. Rain Out
        4. Community Pass
        5. Contact Us
          1. Importance of Parks & Recreation
          2. Feedback
          3. Staff Directory
        6. Parks
          1. Adopt-A-Spot
          2. Dog Park
          3. FAQs
          4. Park Rules
          5. Park Sites
        7. Recreation
          1. Rentals
            1. Athletic Rentals
            2. Community Pass
            3. Facility Rentals
            4. Pavilion Rentals
            5. Pool Rentals
          2. Fees
          3. Fitness Atrium
        8. Senior Life Center
          1. Congregate Meal Program
          2. Senior Photos
          3. Senior Spotlight
        9. Volunteer/Connect
          1. Community Service
          2. Scouting Groups
          3. Volunteer Application
          4. Youth Advisory Committee
      18. Police
        1. Annual Reports
        2. Assistant Chief
          1. Assistant Chief of Operations
          2. Assistant Chief of Support Services
        3. Career Opportunities
        4. Chief of Police
        5. Compliment or Complaint
        6. Community Services
          1. Crime Prevention Tools
          2. Fun for Kids
          3. Lancaster Police & Outreach Community (LPOC)
          4. Mental Health Awareness
            1. Mental Health Resources
            2. Mental Illness Warrant
            3. NAMI
          5. Safety Tips & Resources
        7. Criminal Investigation Division (CID)
          1. Crime Victims Assistance
            1. Crime Victim's Compensation
            2. Victims' Rights
          2. Registered Sex Offenders
        8. Events
        9. Fallen Heroes
        10. K9 Division
          1. K9 FAQ
        11. Police News
        12. Police Transparency
        13. Patrol Division
          1. Bias Based Policing
          2. Close or Extra Patrol
          3. Community Oriented Policing
          4. Residential Security Check
            1. Residential Security Check Form
          5. Traffic Enforcement
        14. Permits
          1. Alarm Permits
          2. Peddler Permit Application
          3. Peddler Permit Supplement (Auth. Solicitors)
          4. Peddler Regulations Ordinance
        15. Report a Concern
          1. Anonymous Tip
          2. Crime Stoppers
          3. Juvenile Curfews
            1. Tips for Preventing Truancy
          4. Police Record Request
            1. Open Record Request
        16. Staff Directory
      19. Public Works
        1. Helpful Links
        2. Staff Directory
        3. Stormwater
          1. Environmental Concerns
          2. Erosion Control Information
          3. Flood Preparedness
          4. Mosquito Control
            1. West Nile Prevention
          5. MS4 Permit - Phase II
          6. Report a Concern
        4. Streets
          1. Report a Concern
          2. Road Closures
          3. Road Construction
          4. Sidewalk Replacement Program
        5. Wastewater (Sewer)
          1. Sewer Service Charges
        6. Water
          1. 2021 Water Quality Report
          2. Backflow Testing
          3. Water Meter Replacement Program
          4. Water Rates
          5. Water Restrictions
            1. Good Water-Use Habits
            2. Save Dallas Water Website
            3. Save North Texas Water Website
            4. Saving Water Indoors
            5. Water-Wise Landscaping
          6. Water Sources
          7. Utility Billing
        7. Engineering
        8. Water and Wastewater Master Plan
      20. Purchasing
        1. Auctions
        2. Conflict of Interest
        3. Cooperative Links
        4. Code of Ethics
          1. Back to Purchasing
          2. Purchasing Code of Ethics
          3. Supplier Code of Ethics
        5. Doing Business
          1. Back to Purchasing
          2. Meeting with the Purchasing Agent
        6. E-Bid
        7. Electronic Bidding
        8. M/WBE Information
          1. Back to Purchasing
          2. HUB Certification
          3. M/WBE Certification
          4. PBDANT
          5. Small Business Administration
        9. Supplier Registration
      21. Utility Billing
        1. Drop Box
        2. Frequently Asked Questions
        3. Leak Adjustments
        4. Payment Methods
        5. Service Requests
          1. Discontinue Services
          2. New Residential Customers
          3. New Commercial Customers
          4. Name or Mailing Address Changes
          5. Transfer Existing Services
          6. Disclosures
        6. Service Interruptions
        7. Utility Bill Rates
        8. Water Services
        9. Winter Averaging
      22. Visitors Center
    5. FAQs
    6. State, Federal & Local Resources
    7. Elections
      1. Early Voting
      2. Polling Locations
      3. Register to Vote
    8. Transparency
      1. All About the Stars
      2. Contracts and Procurement
      3. Debt Obligations
        1. Debt Payments
        2. Debt Transparency Pledge
        3. HB 1378 – Lancaster Debt Reporting
      4. Economic Development
        1. Chapter 380 Agreements
      5. Finance Department
      6. Public Pensions
      7. Traditional Finances
        1. Annual Financial Reports
        2. Approved Budgets
        3. Check Registers
        4. Debt Payments
        5. Finance
        6. Investment Policy & Reports
        7. Official Statements
        8. Payroll
        9. Quarterly Financials
        10. Taxes
        11. TX Comptroller Debt at a Glance
        12. TX Comptroller Traditional Finance
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  6. Resident Help

    1. Apply For...
      1. Alarm Permit
      2. Building Permits
      3. Citizens Public Safety Academy
      4. City Jobs
      5. Library Card
      6. Register to Vote
      7. Special Event Permit
    2. Contact...
      1. City Departments
      2. Community Relations Division
      3. Dallas Central Appraisal District
      4. Economic Development
      5. Fire Marshal
      6. Lancaster Independent School District
      7. Neighborhood Associations
      8. Mayor & City Council
      9. Report a Problem
    3. Find...
      1. Community Parks
      2. Facility Rentals
      3. Municipal Court
      4. Publications
      5. Read City News
      6. Senior Life Center
      7. View City Events
      8. View City Maps
    4. Pay For...
      1. Taxes
      2. Toll Tag
      3. Traffic Ticket Online
      4. Water Bill Online
    5. Report...
      1. Report a Concern/Ask a Question
      2. Streetlight Outage
    6. Sign Up For...
      1. CodeRed Weather Notifications
      2. Get a Toll Tag
      3. Volunteer
      4. Weekly Email Newsletter
    7. View...
      1. Council Meetings Online
      2. Meeting Agendas
      3. Road Closures
      4. Trash & Recycling Schedule
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  7. Feature Links

    1. About Share
    2. Emergency Alert
    3. Mobile Site
    4. Pay Water Bill Online
    5. Safety Tips & Resources
    6. Social Networking
    7. Watch Council Meetings
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  8. Voting Information

    1. Absentee Voting
    2. Polling Locations
    3. Register to Vote
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  9. Transparency

    1. All About the Stars
    2. Contracts and Procurement
    3. Debt Obligations
    4. Economic Development
    5. Finance Department
    6. Public Pensions
    7. Senate Bill 2
    8. Traditional Finances
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  10. CustomLinks_20

    1. Goals & Objectives
      1. City Council Goals and Objectives FY 2021-2022
      2. City Council Goals and Objectives FY 2022-2023
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