1. What is your zip code?*
2. What neighborhood subdivision do you live in?
3. How long have you lived in Lancaster?*
Less than 3 months
3 to 12 months
1 to 5 years
6 to 10 years
More than 10 years
11 to 20 years
21 to 30 years
Don't know
4. How would you classify the quality of life experience in the City of Lancaster?*
Excellent
Good
Adequate
Poor
Don't Know
5. During the time you have lived in Lancaster, do you believe the community has...? *
6. Overall how would you rate your neighborhood in terms of quality of life?*
Excellent
Good
Adequate
Poor
Don't Know
7. How would you rate the City's efforts to communicate with residents through newsletters, website, and other means?*
8. Through what source(s) do you receive information from the City? (choose all that apply) *
9. How likely would you be to use the following types of social media to receive City information?
Facebook*
Quite Often
Occassionally
Very Rarely
Never
Twitter*
Quite Often
Occassionally
Verey rarely
Never
MySpace*
Quite Often
Occassionally
Very Rarely
Never
10. Have you signed up for the City's Code Red System?
11. What has been the most improved service in the past year throughout the City of Lancaster?
12. What has been the least improved service in the past year throughout the City of Lancaster??*
Communication
Public Safety
Maintenance
Parks (Quality of Life)
Neighborhoods
13. Please rate the quality of service you have received from the departments. "4," excellent, "3," good, "2," adequate, "1," poor or "N/A" if you don't know.
Street*
Recreational Program*
Police*
Emergency Medical Services*
Recycling Collection Services*
Code Compliance*
Trash Collection Service*
Parks*
Stormwater Drainage*
Water*
Sewer Service*
Library*
14. How likely would you be to recommend a friend or a colleague to relocate their residence to the City of Lancaster?
Very Likely
Likely
No Opinion
Somewhat Likely
Not Very Likely
15. Over the past year, have you noticed any changes in the condition of the roads?
Yes
No
16. If so have the roads….?
Improved
Declined
Stayed the Same
17. Were you aware of the adoption services at the Lancaster Animal Shelter?
18. What methods would you use to find a pet if you chose to adopt?
19. Have you previously adopted a pet from the Animal Shelter?
20. How would you rate your overall experience adopting from the Animal Shelter?
21. In the future would you adopt from the City of Lancaster Animal Shelter?
22. What is your preferred payment method with Utility and Billing?
23. When interacting with a representative in the Utility Services Division, how would you rate your services?
24. When you receive your monthly utility bill, do you find the information (check all that apply):
25. What department have you had the most contact with? *
26. After contacting the department how satisfied were you with the service you received?*
27. Please leave any additional comments.
The last few questions are for classification purposes only.
28. Are you registered to vote?
29. Considering City elections only, would you say that you generally vote in?
30. Do you live in a ...?
House
Duplex
Apartment
31. Do you rent your own home?
32. Which best describes your age category?
18-25 Years
26-40 Years
41-50 Years
51-65 Years
66 Years or Older
33. Which of the following best describes your ethnicity?
African American
Asian
Caucasian
Hispanic
Native American
Prefer Not to Answer
34. Which of the following best describes your education level?
Less than High School
Some High School
H.S. Diploma/ GED
Some College
Bachelors Degree
Graduate Degree
35. Which of the following best describes your annual household (total) income level? *
$0-$24,999
$25,000- $49,999
$50,000- $74,999
$75,000- $99,999
$100,000- $124,999
$125,000-$149,999
$150,000 or more
36. How many people live in your household?
* indicates required fields.
